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Privacy and Cookie Policy

Hi there. I am trying to understand your listening experience and this involves asking you questions. We know privacy policies are always a bit boring and confusing, so if you have any questions, please do get in touch with us at [email protected]

George The Poet and the team

1. Introduction

Who are we?

We are Ground That Is Common Ltd - the creators of Common Ground.

We are a company incorporated and registered in England and Wales with address The Old Workshop, 1 Ecclesall Road South, Sheffield, United Kingdom, S11 9PA.

Our company number is 12999799.

Where we decide the means or purpose of processing your personal data, we will be referred to as the data controller.

What's this policy about?

This policy explains how we process your personal data as a data controller. We update this policy from time to time, so please check back in.

The policy applies to your use of our platform and website relating to Common Ground (together the “Service” ).

How do you contact us? (if you have questions about this policy or to exercise your rights)

Write to us at: [email protected]

If we can't resolve your issue, you can also get in touch with the Information Commissioner's Office in the UK at: https://ico.org.uk/concerns

(If you live outside the UK, you can submit a complaint to the supervisory authority in your country).

What are your rights?

You have the following rights, although these rights may be limited in some circumstances:

  1. Ask us to send a copy of your data to you, or to someone else.
  2. Ask us to restrict, stop processing, or delete your data.
  3. Object to our processing of your data.
  4. Object to use of your personal data for direct marketing.
  5. Ask us to correct inaccuracies

If we rely on consent to process data, or send direct marketing, you can withdraw consent by email to the address above.

Your personal data and how we use it

Enquiry data

Your data

This is information we receive when you get in touch with questions.

Including:

  1. Name
  2. Contact details
  3. Other personal data you send to us as part of enquiries.

How long we keep it

6 years from when our relationship with you ends.

Legal basis

We process this information in accordance with the terms of our contract with you - where we need this information to provide our services to you such as if You're having trouble using our apps or sites.

We also use this to pursue our legitimate interests in responding to your enquiry and in order to understand our audience and improve our Services.

More information

You may be required to provide us with certain information in order for us to respond to your enquiries.

Sources

We collect this information from you

Recipients

  1. We may store this information with our hosting providers.
  2. We may share technical and support queries with our app developers Super Being Labs to help them address any problems you discover.

Questionnaire data

Your data

This is information you share with us through the Service when completing questionnaires.

Including

  1. Your thoughts about 'Have You Heard George's Podcast?'
  2. Information about you such as your name, gender, age, ethnicity where you live, what you do, and your opinions on topics discussed in the podcast.
  3. Any other information you volunteer when completing questionnaires through the Service.

How long we keep it

6 years from when our relationship with you ends.

How we use it

We process this information in order to understand our audience, and to carry out research.

We collect this information directly from you and you are free to provide as much or as little information as you wish.

George The Poet may use submissions in Common Ground for his education or artworks, in which case you will be contacted.

After we collect this type of information, we may also aggregate and anonymise it for research and statistical purposes.

Legal basis

We process this information either with your consent (as discussed below) or in pursuit of our legitimate interests (and those of our community) to understand our audience so we can provide content and encourage discussion that is relevant to you.

More information

You can withdraw your consent at any time by getting in touch via the email address at the start of this policy.

Sources

We collect this information directly from you through the Service.

Recipients

  1. We may store this information with our hosting providers.
  2. We may share your responses publicly, through our social media, and with other users of our Services.
  3. In most cases, your data will only be released publicly when anonymised and aggregated, and we will ask for your consent to share open-ended responses.
  4. When you provide information, we will give you the option to allow us to share the responses anonymously without your name if you prefer.

Analytics

Your data

This is information about how users interact with our Services which might be associated with a unique identifier including:

Browser type and settings, IP address, approximate location, access logs, device type and settings, operating system, and other information provided by browser or device;

The way you use our Services, including the content you visit, links you click, websites you have come from, how long you spend on our Service and how you interact with it.

How long we keep it

After 26 months underlying data is deleted, but we may retain some anonymous, aggregated statistics generated from that data.

Where we have your consent, we use a third party service (Google Analytics) to collect information about visitors to our website and users of our apps, to understand how many people visit, where they come from, and how they interact to help us improve our Services.

Legal basis

Consent.

More information

You can find out more about how Google uses data by clicking here.

Sources

We use Google's services to collect this data from you when you visit our Services.

Recipients

Google in the USA collects and processes website analytics information on our behalf.

Where explicit retention periods are not described above, we hold data for as long as necessary bearing in mind the purpose for which it was collected.

Special note

Our aim with Common Ground is to encourage meaningful discussion around the subjects and themes of 'Have You Heard George's Podcast?' and to use these answers to better understand how to best serve underserved communities. We will always strive to be fair with respect to your data.

At the end of the retention period, as well as periodically, we assess whether it is necessary to continue to retain information to achieve the purposes for which it was collected. To determine appropriate retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of unauthorised access, and legal requirements.

Cookies, Analytics and similar technologies

Cookies, pixels and other technologies store and access data on your device to help websites and apps work. This policy explains their purpose, how long they last, and who else can access their data. We will always get your consent to use them, unless they're essential for our sites, apps or services.

Most browsers allow control over cookies, for more information: Google Chrome | Microsoft Edge | Mozilla Firefox | Microsoft Internet Explorer | Opera | Apple Safari

Cookie/data

  1. _ga
  2. _gat
  3. _gid

Duration

Up to 24 months

Purpose

We use Google Analytics to set these cookies.

You can find out more about how Google uses data by clicking here.

Storage, transfers and disclosure

Storage & Transfers

Save where indicated otherwise in this policy, your personal data is securely stored in the UK. Where we use data processors outside the UK and European Economic Area, and transfer personal data to a country which does not provide an adequate level of protection, we use contracts which give personal data the same protection it has in Europe and the UK.

Disclosure

Other than as set out above, we may disclose your personal data:

  1. Where required by law, government, competent authorities or the courts or to establish, exercise or defend our legal rights, and for the purposes of preventing crime and fraud (for example, we may share personal data with our professional advisors, investigators, or credit reference agencies).
  2. With members of our corporate group, suppliers and subcontractors, as necessary for the purposes set out in this policy.
  3. If involved in an investment, merger, acquisition, or sale of our organisation or assets, personal data we hold may be shared on the basis of the legitimate interests of us, our shareholders, customers and other parties to a transaction, unless those interests are outweighed by prejudicial impacts upon you.